Thursday, November 3, 2011

The Moving Fiasco

The movers are scheduled to be at my apartment today with all of my belongings. I plan to have my camera ready to take pictures of anything that looks damaged or broken.
For those who’ve followed me on Facebook/twitter, you know I’ve been waiting. They picked up my stuff on the 10th of October telling me it would be 7-10 business days before arrival. I was aware of that and totally ok! After they’d had my stuff in their possession 7 days, I thought I’d just give them a quick call to say “Hey, just checking in…Making sure everything is ok…and getting an update on where everything might be.

In no way was I pushy, aggressive, or demanding. Just wanted to check in.

I called the main number where I was prompted with either 4 options.

1. Customer Service

2. Sales

3. Billing

4. Dispatch

I selected option 1….I was given an answering machine. I didn’t leave a message at this point- tried the dispatch option next. Upon selecting #4 I was told “this number is not a working number.”

So at this point, I called the guy I’d originally talked to, Robert. He was in sales.

The response I got was “Ma’am, I don’ know where your stuff is. I’m in the sales department. You need to call dispatch.” I explained to him that particular option was not working on their phone system. He said “Well I cant do anything about that. You have to talk to dispatch.”

Ummm. Confusion.

So I just called the customer service line again and left a message.

24 hours passed and I’d not heard from them. Again. I was not worried about my stuff at this point. I knew it would take a bit of time. I just was trying to get ahold of someone.

So I called back the following day and spoke to Robert again and said (very respectfully) “Can you give me another number? I know you don’t have any information for me- and I’m ok with that, but could you give me another number to reach someone?” Exasperated, he replied “I Don’ know what to tell you! Call dispatch!”

I hung up and called my parents. This was unacceptable.

Mom and dad both tried to get information. My mom left a message on the Customer Service line and got a phone call at 9pm that night.

Robert proceeded to tell my mom “You Americans just want everything so fast and can’ wait for anything!”

Well, sir. If you don’t like serving Americans, you should probably not be working in America. In addition, I PAID you for the services.

Anywho. My mom explained that she was not expecting information from him! We don’t want to talk to him- we want to talk to dispatch, like he explained to us! But we needed to know how to get ahold of dispatch!

Robert continued to talk on and on…and ON to my mom.

Mom could tell Robert was getting a bit irritated with her and so she calmly suggested that she was going to get off the phone so as not to cause any more friction. At which point she concluded the call and hung up.

Robert called back IMMEDIATELY and DEMANDED that my mother apologize to him for hanging up on him.

People. This guy went crazy.

He also said to my mom “ I can make things bad for your daughter.”

Alarm bells and ringing LOUD AND CLEAR at this point.

We stop calling. We don’t want to do anything that would frustrate them.

In the meantime, I’m sleeping on an air mattress. I’m eating turkey sandwiches for lunch and dinner. I’m eating cereal for breakfast. I’m sitting on the floor drinking coffee in the morning. Just waiting for my stuff.

Saturday the 29th was the day they officially broke their own contract.

On Tuesday I finally talked to Tommy who said he’s a co-owner of the company. He said “your stuff left Texas on Sunday.”

If he’d informed me it was still in Texas- I’d started making plans to fly back to Texas and just drive my stuff out in a U-Haul.

Then later that day I get a phone call from the driver, Horacio, who told me he had my stuff in his possession and would be driving out soon. I said “Where are you at?” He said he was still in Dallas. I told Horacio that was a problem considering Tommy had told me my stuff left Texas on Sunday. I also informed him that he better do whatever he could do to get my stuff to me fast considering that everything on that truck is now considered ‘stolen goods’ considering they’d broken contract.

Upon hearing this, Horacio had one comment “Oh shit.”
Yes, sir, that is right.

So. Anyways. Horacio said to expect my stuff either Wednesday or Thursday. Today is Thursday and he said he will be at my place close to 4pm.
We’ll see.
BUT. So far. That is the moving fiasco.

Also on a sidenote- here are my thoughts regarding it all:

I am at the point where i know the devil is SO angry he couldn't sabotage God's plans to get me to Florida- so now- since he couldn't take that victory- he's trying to take the celebration of that victory away from me by causing this drama. But. I still, every morning, recount all that He has done to get me to where I am. There's no way in heck i'm allowing satan to take the celebration away from me. He may be trying- but still, I will celebrate and be glad.  My Jesus is faithful.

Now let's just pray all the stuff arrives with little or no damage. :-)

2 comments:

  1. Wow Minda, this is insane. Praying for you! Hopefully something great will come out of this! maybe they could buy you some new furniture! haha

    Praying!
    Ashley

    ReplyDelete

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